Excerpt from the book The Innovator's Dilemma by Clayton M. Christensen
When the best firms succeeded, they did so because they listened responsively to their customers and invested aggressively in the technology, products and manufacturing capabilities that satisfied their customers' next-generation needs. But, paradoxically, when the best firms subsequently failed, it was for the same reasons - they listened responsively to their customers, and invested aggressively in the technology, products and manufacturing capabilities that satisfied their customers' next-generation needs.
--
Those are stunningly few simple and consistent factors determining the success and failures of the industry's best firms. The dilemma that sometimes doing the right thing is the wrong thing.
Srik
No comments:
Post a Comment